At {company_name_n_ssm}, we are committed to ensuring our customers receive the correct products in good condition. Please read our Return, Refund & Exchange Policy carefully before making a purchase.
1. Return & Refund Eligibility
Items sold are not exchangeable or refundable unless one of the following conditions applies:
The merchant sent the wrong item.
The purchased item received does not match the specifications, description, features, or information advertised on the website.
The purchased item received is spoiled, damaged, or defective upon delivery.
The delivery exceeds the timeline stated in the company’s Shipping Policy.
2. Evidence Required for Refund Requests
To process a return or refund request, customers must provide the following:
A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
A clear video showing the first use of the item, where applicable.
Relevant photographs, order details, or other supporting documents requested by the company.
3. Return & Refund Request Process
All return and refund requests must be submitted to our customer support team at {email} within 24 hours of receiving the item.
Requests submitted after the 24-hour reporting period or without the required supporting evidence will not be accepted.
If you have any questions regarding your return, refund & exchange, please contact us:
📧 Email: {email}
📞 Phone: (+60) {phone}
🏢 Address: {address}
🌐 Website: {website_contact_us}